FREQUENTLY ASKED QUESTIONS SA DTI: TAMA BA NA WALANG WARRANTY ANG ISANG ...

Paano nga ba magfile ng complaint sa DTI: Know your consumer rights

 Bogus buyer, Bogus seller, scammer, defective products, maling item, basag ng dumating sa bahay ang inorder, bastos na seller, bastos na buyer, policy na hindi katanggap tanggap para sa mga mamimili?

Ilan lang ito sa mga scenario at mga katanungang aming natanggap sa aming you tube channel na Knowsie Rosie.

https://www.youtube.com/channel/UCC9_tCuryFQmKofY-u7APNw

Magsubscribe sa aming channel upang mas lalo pa kayong maraming matutunan bukod sa DTI.

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NALOKO KA NA BA: https://youtu.be/v6HKs_c72tg

How to file DTI Complaint: Step by step guide- https://youtu.be/2zR3-5xCS-g

Maraming nagtatanong kung ano ang gagawin kapag nakaencounter ng bogus buyer, manlolokong seller, defective products, paano daw pag internet, eh paano pag hindi makahulog sa motor sakop pa rin ba ito ng DTI?

We will try to answer your questions and sana makatulong po ang aming page at channel to assist you with your concern. We are aiming to help people understand and fight for their rights as a consumer pero sa tamang avenue ☺.

Kadalasan ang nakikita naming problema ng mga mamimili or konsumer ay hindi na nila mahagilap ang seller after nito makuha ang pinaghirapang pera ng pobreng buyer. O kaya naman hirap na hirap si buyer na kumuha ng refund or exchange ng isang defective product na binenta or pinadala ni seller.

Sasabihin ni seller kasalanan yan ni courier. Ay magaling ano? parang mga bata lang ng nabasag ang pinakakamamahal na vase ng nanay eh biglang nagturuan.. Maling mali po ito, ang seller ang dapat manigurado na ang kanilang product ay nakablot mabuti at may proof sila na ito ay binalot ng maigi bago ito ipadala. Kung ikaw ay seller at ayaw mong ibalik sayo ang product mo na sira sira siguraduhing may picture ka kung gaano mo sinecure ang package para sa iyong mahal na seller. Bukod pa dyan ipadala ang picture sa seller or itago for future reference. 

Masakit man tanggapin sa kasalukuyan wala pa pong batas talaga na angkop sa mga courier na hindi tumutupad sa kanilang tungkulin at walang malasakit sa kapwa nila at sa mga dala nilang items. Minsan mapapadasal ka na lang na wag sana sa kanila itong mangyari dahil di mo alam anong gagawin nila if ever.

As per DTI website, sila ay nakipagtulungan na sa ating mga senators at mambabatas na magcreate at magpasa ng batas tungkol dito. 

https://www.dti.gov.ph/negosyo/e-commerce/logistics/

Ang bawat reklamo ay may kanya kanyang sangay kung saan dapat ito ireklamo. Halimbawa:

Kung may reklamo ka sa produktong binili mo, defective, mali or hindi binigay ng seller eto ay pwedeng icomplaint sa DTI at sabihin sa kanila ang nature ng complaint.

You can call them sa:

CUSTOMER CONTACT CENTER

Monday - Sunday: 8:00 am - 5:00 pm

(except holidays)

Telephone: 1-DTI (384)

Email: ask@dti.gov.ph

OFFICE HOURS

Monday - Friday

8:00 am - 5:00 pm

(except holidays)

Trunkline: (632) 7751.0384 | (632) 7791.3100

Mobile: 0917.834.3330 (SMS only) this number is working at may magrereply sayo at iready ang storya ng iyong reklamo. After you sent it to them they will provide you a response on what to do next. So I suggest diretso ka na sa pagtawag sa landline nila or pagsend ng email dito: ask@dti.gov.ph

you can also visit their website para mas makita mo ng maayos ang mga bagay na need mong gawin kung nais mong magreklamo.

https://www.dti.gov.ph/konsyumer/complaints/

Pagkatapos mong magpasa ng complaint, tiyakin na icheck ang iyong email araw-araw Lunes hanggang Biyernes dahil kung tama at kumpleto ang naipasa mong information they will contact you at magschedule ng hearing sa dalawang party. If may kulang sasabihin ka rin nila kung anong dapat pang gawin.

Kung ang complaint ay hindi ayon sa DTI or hindi para sa DTI, magsesend din sila ng email sayo para sabihin kung saan department ka dapat magemail at ilalagay din nila kung ano ang eksaktong email at maghihintay ka ng reply sa department na yun kung saan ka niredirect.

Sa kabuuan, madali lang ngunit kailangang magtiyaga ang bawat consumer na sa tingin nila ay nalabag ang kanilang karapatan bilang mamimili.

Upnag maiwasan din ang ganitong asunto sundin din po natin ang gabay ng DTI sa pagbili ng mga produkto online.

Online security tips:

https://dtiwebfiles.s3-ap-southeast-1.amazonaws.com/e-library/Consumer/CPAB/Online+Shopping+Securitips.pdf

Nadaya Ka na ba:

https://dtiwebfiles.s3-ap-southeast-1.amazonaws.com/e-library/Consumer/CPAB/Nadaya+Ka+Na+Ba.pdf

Kung may mga katanungan maarin nyo po kaming mareach sa:

Aming youtube channel, manuod, magsubscribe at magcomment: 

https://www.youtube.com/channel/UCC9_tCuryFQmKofY-u7APNw

Email us at: knowsierosie2019@gmail.com

I-like at ifollow ang aming Facebook Page: Knowsie Rosie at pwede din po kayong magmessage dun.

We will do out best to answer your questions about this topic.

Thank you so much for subscribing and for liking and for reading this full post.

Ako po ang inyong coach na laging maasahan at nasa likuran, harapan at tagiliran in short laging nandyan! Coach Knowsie Rosie

Remember that Exploring is Learning and Learning is Empowering. To God be the Glory!

PCmover Easy Guide: Transfer programs, files and user profiles

Time flies so fast, as windows upgrade is. Last year, the first time I started to use this software it was Windows 10 version 1803, then a few months later here comes 1809, then 1903 then 1909, and so on and so forth. 

Last January Microsoft already removed Windows 7 update and customers have to transfer from Windows 7 to Windows 10 operating system.

Now upgrading and buying new pc is not only the problem, but the main problem is also ... 

"How to get all my stuff from the OLD PC get across to the NEW PC without spending so much effort and time doing it?"

I have encountered this software and used it for so many times between my OLD and NEW PC from Windows 7 to Windows 10; Windows 10 to Windows 10.

To software, the name is PCmover Professional from Laplink Software.

Just like other software, it has its own features, benefits, limitations, and requirements.

Let me discuss those, shall we?

PCmover Professional Features:

- PCmover Professional can move programs, files, user profiles

-It has a different method of transfer which are:

• Laplink USB Cable 3.0 (from their website it costs $ 49.95 plus the additional shipping fee may take 5-7 days tops to be shipped. While Amazon costs $ 31.95 and possible that there is no shipping fee especially if you're an Amazon Prime user  Laplink USB Cable: Get it from Amazon.

• You can also use an ethernet cable which is free when you purchase PCmover Ultimate. Ok let me give you a brief introduction as to what is PCmover Ultimate vs PCmover Professional, well they're not enemies actually .. Both of these versions uses PCmover Professional software. While PCmover Professional is a software (download version) 
  
  PCMOVER PROFESSIONAL USER GUIDE: which is a great guide actually since it includes not only text but screenshots of every stage of the process.
  PCmover Professional User Guide

now PCmover Ultimate includes a FREE Laplink Ethernet Cable and this is a box version (when you purchased this, to be too excited to open it) you might lost a paper inside that contains your serial number. It no longer have a CD included, you need to download the software which is also PCmover Professional.

From Laplink website these versions of PCmover costs $ 59.95. 

You can also purchase it from Amazon for $ 39.95 only (may or may not have shipping fee) but will be delivered faster once purchased from Amazon:  PCmover Ultimate

You can also choose to have PCmover Professional (download version) $ 59.95 per license.

While Amazon's have it for $ 29.99 only  PCmover Professional Promo

Additional transfer options are:

• WIFI (will take longer due to experience)
• External storage (which I will discuss to our next post) for some who doesn't know what external storage is:  Seagate 2TB External Storage
• If your OLD PC is already died (RIP) then you can also use a transfer method that needs to connect your OLD PC hard drive to the NEW PC. How to do that? 

You need an enclosure which looks like this:  Enclosure  you can also purchase one using that link for a better offer in Amazon.

Now we have already discussed what is the transfer method you can choose from. We must know what are the things we needed to do before the transfer.

First, we must have the software. Once you purchased from Amazon or web.laplink.com you can download and install the software to your OLD and NEW PC.

---- Things that I have mentioned below are not mentioned to the user guide in details --- better to follow the below rules:

Before the transfer please also make sure that your

anti-virus and firewall are both disabled on your PCs

Please also make sure that your OLD and NEW PC Sleep Mode is turned to NEVER

and please disconnect WIFI on both of your PCs too if you will be using an ethernet cable for transfer otherwise leave the WIFI connected if you will be using WIFI for transfer.

THINGS TO REMEMBER:

•  folders and files that were saved in cloud storage like google drive, OneDrive, dropbox to name a few these files will not be transferred by PCmover since it is not residing to your PC locally. Hence, what you need to do if you have any files saved to either one of those.

  
  

  Is to log in to those cloud storage on the NEW PC to have those files to synch.
• PCmover will definitely deliver what we have promised which is to transfer programs to the NEW PC. However, there are factors that our customers need to consider, and what are those?

  
  

  - There are programs that are strongly protected by Digital rights management, hence even though PCmover moved it or tried to move it. It will not work properly after the transfer, PCmover will not be able to move it. This software needs to enter the license again on the NEW PC. which PCmover can't bypass and circumvent due to copyright protection and anti-piracy law.

  - Programs that are not compatible to new pc, like moving from 32Bit to 64 bit will not be moved. 

  - OLD drivers, printers drivers, anti-virus, and firewall from the OLD PC are not included to the transfer as well.
• Microsoft Office and most licensed products can transfer over just fine. We cannot guarantee 100% perfect results for all scenarios but a lot of programs will be able to move and keep their license. You can work with the Tech Support program if the program doesn't run after the transfer.

GREAT THING TO KNOW ABOUT PCMOVER:

- It will not delete anything on your PC

- You will be having an option to UNDO the transfer on the NEW PC should you wish to redo it again.

Feel free to send us your comments at wealthyinfluencer007@gmail.com

Do you want to help other people resolve the same problem? Share and like this post.

You can also send me an email to get a promotional code for those products highlighted above.

Useful video on how to remove stubborn software on your computer:

https://youtu.be/MvJMkSCG3Zg